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Returns & Exchanges
We want you to cherish your jewelry forever. If you are not completely satisfied, we accept returns on non-custom items in their original, unworn condition within 14 days of delivery.
1
Initiate Request
Email [email protected] with your order number to request a Return Merchandise Authorization (RMA).
2
Secure Packaging
Place the item in its original luxury packaging and include all certificates and appraisal documents.
3
Ship with Label
Affix the prepaid insured shipping label provided by our team to your package.
4
Inspection & Refund
Once our gemologists verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing